Orders
By placing an order on this website, you agree to the terms and conditions outlined. Any quotation provided by the Pavilion Diamond is considered an offer to sell goods under these conditions. Upon placing an order, you will receive an acknowledgement email confirming your purchase. Dispatch or delivery of goods by Pavilion Diamond. This serves as conclusive evidence of the buyer's acceptance of the conditions.
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Please note that we do not grant direct access to purchase details on this website. It is recommended to retain the confirmation email for your records. Customers can review order details in their My Account page. Once an order is received, we verify payment details and stock availability before processing the payment. In the event that goods are unavailable, we will promptly inform you and offer the option of creating a new item or issuing a full refund for the amount paid.
returns
We want you to be completely satisfied with your purchase. If you're not, you can return your unworn jewellery within 14 days of delivery for a full refund. Please note that bespoke, engraved, or resized items cannot be returned. Once your jewellery passes our quality checks, we'll process your refund within 10 working days. Please allow additional time for refunds on finance applications.
To initiate a return, kindly include your order number and email us at paviliondiamonds@gmx.co.uk. Please enclose a note in the package explaining the reason for return for faster processing. For complimentary resizing, clearly specify your desired ring size. Use the original or secure packaging, opt for Special delivery with insurance, and send it to our address: 18 Meeting House Ln, Brighton, Brighton and Hove, Brighton BN1 1HB
delivery
Items are delivered by Royal Mail Special Signed For Delivery within 10 days of purchase from the website, due to the processing time of online payment systems. Should you wish to pay by bank transfer, we can ensure that you receive your piece sooner. Please contact us on 01273 823726 for more information.
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Please note that once the product is delivered, the risk and loss of the items are transferred to the buyer. If preferred, orders can also be collected directly from us with valid proof of identity.
payment & prices
All prices displayed on our website include VAT. The price you see is the current list price. While we strive for accuracy, occasional pricing errors may occur. In such cases, if the price of the item you've ordered is incorrect, we will promptly notify you. You'll have the option to confirm the corrected price or cancel the order. In the event that we're unable to reach you, we will consider the order cancelled, and a full refund will be issued to you.
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We accept Visa, MasterCard, Maestro, American Express, Checks (call to request), and Bank Transfers (call to request).