The following terms do not affect your statutory rights. If you have any queries regarding any of our terms and conditions please contact us on 01273 823726, or paviliondiamonds@gmx.co.uk prior to placing your order.
Terms
We strive to provide accurate prices on our website at the time of your order. All prices displayed are in sterling pounds and include VAT, and packing charges. In the event of an error, we will promptly notify you and offer the choice to confirm your order at the correct price or cancel it.
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If we don't receive an order confirmation within 14 days of notifying you about the error, the order will be automatically cancelled. If you decide to cancel your order, we will refund or credit the amount paid by you or debited from your credit/debit card for the items. Please note that Pavilion Diamonds reserves the right to modify prices at any time.
Data protection
Pavilion Diamonds prioritise the security of your personal information, order details, and payment data. We take all necessary precautions to ensure compliance with security requirements. However, if unauthorised access occurs due to your own negligence or factors beyond our control, Pavilion Diamonds cannot be held liable. If you provide information about other individuals, it is assumed that you have obtained their consent for the release of this information to us.
Order Cancellation
If you haven't finalised your order, you can remove items from your shopping basket by clicking the remove button next to the relevant product image. In the event that you've already placed an order but wish to change or cancel it, please contact us promptly. While we'll make every effort to accommodate your request, we cannot guarantee changes if the order has already been dispatched. If necessary, you may need to follow our normal Returns procedures after receiving the order. Our 14-day No Quibble Returns policy applies.
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Once you've notified us about canceling an order, any amount debited from your credit or debit card will be promptly re-credited to your account. This refund will be issued within 30 days after we receive the returned goods in the same condition as delivered. If the goods are not returned as specified, we reserve the right to deduct the direct costs of recovering them from the refund amount. Please note that you are responsible for any charges incurred when returning the goods to Pavilion Diamonds, unless the return is due to an error on our part.
We retain the right to modify the Conditions periodically. By continuing to use the website (or any portion thereof) after such changes, you are acknowledging and accepting the revised Conditions. It is your responsibility to regularly review the Conditions for any updates. If you disagree with any amendments to the Conditions, please discontinue using the Website immediately.